GENERAL TERMS AND CONDITIONS OF YOUR SUPERNOVA GIFT CARD

General Terms and Conditions

Article 1

The General Terms and Conditions of Business with the Supernova Gift Card (hereinafter referred to as the “General Terms and Conditions of Business”) form the legal basis for business transactions with the Supernova Gift Card. The General Terms and Conditions bind both the Issuer and the Holder of the Supernova Gift Card. By purchasing or using it, each Supernova Gift Card Holder undertakes to know and comply with the respective valid General Terms and Conditions.

Issuance, purchase and use of the Supernova Gift Card

Article 2

The Issuer of the Supernova Gift Card (hereinafter referred to as the “ SN Gift Card") is the company Supernova Marketing d.o.o., Šmartinska cesta 53, 1000 Ljubljana (hereinafter referred to as the “Issuer”).

The SN gift card is valueless until it is topped up with a certain credit at the time of purchase. It is available in 2 (two) currencies, in KUNA (HRK) and EUR (€), whereas gift cards issued in euros (EUR) are used in Slovenian Supernova (SI) centres (hereinafter »SN € Gift Card«), Gift cards issued in Kuna (HRK) can only be used only in Croatian Supernova (HR) centres (hereinafter referred to as »SN HRK Gift Card«).

It can be used several times until the credit is used up (In the event that the value of the purchase is lower than the value of the credit on the Gift Card, the remaining value will be noted on the Gift Card and can be used for the next purchase until the credit used up).

Article 3

A SN Gift Card is a credit card with a barcode, which can be used to pay for goods and services in accordance with the General Terms and Conditions. Each SN Gift Card has a unique identification number.
The SN gift card is not a name card, and it is not necessary to provide personal information when purchasing. In the case of online orders, the personal data provided (necessary for the processing of the purchase) is collected and stored in accordance with the Data Protection Act and is used only for this purpose (the purpose of processing the purchase).

The SN Gift Card is a bar-coded means of payment in plastic or electronic form (pdf document). The SN gift card is not a loyalty card and is not a name card (caution in case of loss).

Article 4

It is possible to purchase an SN Gift Card both offline and online.
You can buy the SN Gift Card offline during the shopping centre opening hours at the respective points of sale (Info Point or gift card kiosk):

SI info point Supernova: Supernova Ljubljana Rudnik, Supernova Ljubljana Šiška
SI kiosk (gift machine): Supernova Nova Gorica
SI info point of the Spar/Interspar store: Supernova Qlandia Kranj, Supernova Qlandia Krško, Supernova Qlandia Nova Gorica, Supernova Qlandia Novo mesto, Supernova Qlandia Kamnik, Supernova Qlandia Maribor and Supernova Qlandia Ptuj
Please note that access to points of sale may vary depending on the opening hours of the shopping centres concerned.

Online purchase of the SN Gift Card is possible via the link: www.supernova-kartica.si.

Article 5

The minimum amount that can be added to the SN Gift Card is €10 (in words: ten euros), the maximum amount that can be added to the Gift Card is € 300 (in words: three hundred euros). The amount that can be added to the Gift Card is rounded to € 10 (in words: ten euros).

The SN Gift Card is topped up with credit when you make a purchase at the point of sale or via the online shop. You can use the SN Gift Card until it is empty during its validity period (the balance is 0 €/HRK (in words: zero euros/kuna)). The SN Gift Card cannot be recharged. The balance on the SN Gift Card is not subject to interest.

The SN Gift Card Holder can check the balance on SN Gift Card and the validity date at points of sale, in the online shop (www.supernova-kartica.si) and when shopping in stores/shops with established SN Gift Card systems.

Article 6

For ordered SN Gift Cards, the customer (natural person, legal entity) will be issued an invoice consisting of two parts:
part: value of ordered SN Gift Cards (number of Gift Cards x credit in balance in €/card), with no VAT charges (0%).
part: costs for processing and shipping SV Gift Cards and possible personalization costs. The cost of shipping SN Gift Cards is zero in case of personal withdrawal (collection) of the ordered SN Gift Cards.

Purchase of a Supernova Gift Card for legal entities

Article 7

Physical SN Gift Cards can be purchased at the info point at Supernova Ljubljana Rudnik and Supernova Ljubljana Šiška. The legal entity can pay at the above-mentioned info points with cash or a payment card (POS terminal). You will receive physical SN Gift Cards on the spot.

A legal entity may place orders for physical or SN e-Gift Cards via the website www.supernova-kartica.si. After filling in the form on the website, the legal entity will receive a pro forma invoice (to the e-mail address indicated in the form). When the proforma invoice for the order is paid (the funds are seen in the bank account of Supernova marketing d.o.o.), the SN Gift Cards are issued. The SN e-Gift Cards are sent to the e-mail address provided by the legal entity in the form, physical cards are sent by mail or prepared for personal collection at the info point in Supernova Ljubljana Rudnik (Jurčkova cesta 223, 1000 Ljubljana). If the legal entity wishes to receive the cards SN Gift Card by post, it must indicate the postal address (for delivery) when ordering and, in this case, it must cover the delivery costs. The Issuer is not liable for any damage or loss in the event of dispatch.

If the legal person is a budgetary authority, please contact the info point Supernova Ljubljana Rudnik (info@supernova.si) to obtain the SN Gift Card.

If the Issuer does not receive the money transfer within 7 working days of the payment deadline, the order is considered cancelled. If the customer wishes to cancel his order or, after receiving the SN Gift Card, wishes to return the ordered goods, he must report this in writing to info@supernova.si. In this case, the Issuer will return the amount equal to the value of the ordered SN Gift Cards, but will retain the costs of processing and shipping, as well as the cost of personalisation.

It is not possible to purchase the SN Gift Card in instalments.


Redeeming the Supernova Gift Card

Article 8

The SN Gift Card can be used in all participating shopping centres in Slovenia* (SI): Supernova Ljubljana Rudnik, Supernova Ljubljana Šiška in Supernova Nova Gorica, Supernova Qlandia Kranj, Supernova Qlandia Krško, Supernova Qlandia Nova Gorica, Supernova Qlandia Novo mesto, Supernova Qlandia Kamnik, Supernova Qlandia Maribor, Supernova Qlandia Ptuj, and in all branches/stores with an established system for redemption of the SN Gift Card within the relevant centre. Exceptions are branches that do not have this system in place; these are listed on the Supernova website.

* The number of locations or shopping centres can be changed (possibility to add locations). The changes will be listed on the Supernova website.

The SN Gift Card can be used according to its purpose. The SN Gift Card is available in several different printed thematic motifs or by the online Gift Card buyer own design.

Article 9

Purchases with a Gift Card can only be made in the amount of the credit on the Gift Card. If the value of the credit balance on the Gift Card is not sufficient to cover the entire purchase, the customer pays the difference to the value of the purchased goods. If the value of the purchase is lower than the value of the credit on the Gift Card, the remaining value is recorded on the Gift Card and can be used until the expiration of the Gift Card. It is not possible to buy meals with a Gift Card. The Gift Card is irreplaceable for cash and it is not possible to pay the balance in cash. The Gift Card is linked to the internal system of the participating Supernova shopping centres. If this system does not work and it is therefore not possible to check and deduct the amount of money on the Gift Card, purchase with the Gift Card is not possible until the Gift Card system is restored.


Validity, use and termination of the right to use the Supernova Gift Card

Article 10

SN € gift cards are valid for 4 (four) years from the date of recharging; however, SN Gift Cards purchased before 1 April 2019, are only valid for 2 (two) years. After the expiration date SN Gift Card, no credit is available and expires; consequently, the Holder of the SN Gift Card gift card is no longer entitled to the credit. The buyer or the Holder of the SN Gift Card is obliged to keep a record of maturity, as he does not receive any prior notification of the due date of the SN Gift Card.

For further information about the due date of the SN € Gift Card, the Holder should contact the Info Point at Supernova Ljubljana Rudnik (info@supernova.si).

Article 11

The Holder of the SN Gift Card can transfer the SN Gift Card to a third party without restriction. By transferring the rights of the SN Gift Card, the new Holder acquires all the rights that the previous Holder had. The Issuer of the Gift Card is not obliged to verify the identity of the person and is not responsible for any loss, damage or misuse of the SN Gift Card.


Loss and theft of the Supernova Gift Card

Article 12

The Issuer of the SN Gift Card is not responsible for the loss or theft of a SN Gift Card and all possible damage caused by improper disposal of the SN Gift Card and unjustified use of credit on the SN Gift Card.

If the SN Gift Card, which is not due to improper handling, the SN Gift Card Holder can bring the SN Gift Card to the Info Point of the shopping centre Supernova Ljubljana Rudnik or Supernova Ljubljana Šiška.

Redeeming of the Supernova gift vouchers

Article 13

The redemption of a Supernova paper voucher that is not registered in the card system can still be done. The holder of the the Supernova paper voucher can uses it for services and products in Supernova Ljubljana Rudnik.


Replacing your Qlandia Gift Card for the Supernova Gift Card

Article 14

In 2020 the Qlandia shopping centers (Kamnik, Krško, Novo mesto, Nova Gorica, Maribor, Ptuj and Kranj) became part of the Supernova shopping centre group. Sales of Qlandia Gift Cards in Supernova Qlandia shopping centres and via the website www.qlandia-kartica.si are discontinued. The Qlandia Gift Card is replaced by the Supernova Gift Card.

The Qlandia Gift Card Holder can swap their gift card for a Supernova Gift Card. The replaced, newly issued Supernova Gift Card or e-Gift Card takes on all the features and characteristics of the SN Gift Cards.

The Holder can swap the Qlandia physical or e-Gift Card for the Supernova e-Gift Card free of charge on the website www.supernova-kartica.si. The new Supernova e-Gift Card is valid for 4 years from the date of replacement. The newly issued Supernova e-Gift Card one is redeemable from the day of swapping in all Supernova Qlandia shopping centres (listed above) and other selected Supernova shopping centres in Slovenia.  


Exchanging your Qlandia gift vouchers for the Supernova Gift Card

Article 15

Qlandia gift vouchers can be exchanged for physical Supernova Gift Cards vouchers with a bar code free of charge at the Info Point of Spar stores and Interspar megamarkets in all Supernova Qlandia shopping centres throughout Slovenia (Kamnik, Krško, Novo mesto, Nova Gorica, Maribor, Ptuj and Kranj). In this exchange, the monetary value of Qlandia paper gift vouchers is retained and transferred to the Supernova Gift Cards. The new Supernova Gift Card is valid for 4 years from the date of replacement.

When exchanging one or more Qlandia gift vouchers for one SN Gift Card, the buyer will receive 1x SN Gift Card, unless the buyer wants to exchange more than 30 Gift Vouchers worth 10 EUR, which exceeds the maximum value of the SN Gift Card. In this case he/she will receive the next lowest possible number of SN Gift Cards. In this case, he/she will receive the next lowest possible number of SN Gift Cards. 

At the info point in Supernova Qlandia shopping centres, it is possible to exchange gift vouchers that are recorded in the card system (check at the Info Point). If the gift voucher is not entered in the card system, the centre manager exchanges the gift certificate (filling out the application). 

Gift vouchers that the buyer wishes to exchange for one SN Gift Card, must be blank and undamaged (doodled on or damaged gift vouchers cannot be exchanged for the SN Gift Card). When exchanging gift vouchers for a SN Gift Card, you will receive one (1) copy of the SN Gift Card exchange (purchase) certificate. Keep this certificate for possible complaints about the SN Gift Card (complaints about the sold Qlandia Gift Card can be made within one (1) month after purchase) at the Info Point of Spar stores and Interspar megamarkets in Supernova Qlandia shopping centres.


Supernova Gift Card Personalization Rules

Article 16

The personalization service is provided by Supernova Marketing d.o.o. via the website www.supernova-kartica.si for the purpose of personalising a physical or SN e-Gift Card.

In the case of a physical and SN e-Gift Card, the buyer has the possibility to upload his personal design for the front of the Gift Card, taking into account the technical requirements of the submitted materials and the rules for the selection of the motif, which are described in the document "Rules and instructions for the design of the Supernova Gift Card" via the website www.supernova-kartica.si. The buyer guarantees that he is the owner of the design used on the SN Gift Card or that he has obtained the express consent of the owner and/or the person depicted on the design to use his design on the SN Gift Card, and that Supernova Marketing d.o.o. does not infringe any personal or other rights of third parties, including intellectual property rights.

There may be a colour or other design difference between the selected motif on the computer screen and the finished SN Gift Card motif that does not constitute a justified reason for complaint.

Supernova Marketing d.o.o. has the right to reject a motif without specific justification if it believes that it is not suitable for use on a physical or electronic SN Gift Card and that it may damage Supernova's reputation.

The buyer confirms that he/she has read and understood the rules for the selection of the design on the Gift Card and declares that he/she will only submit designs with his/her own design that comply with the rules specified in the document "Rules and instructions for the design of the Supernova Gift Card” via the website www.supernova-kartica.si.

Supernova Marketing d.o.o. will inform the costumer of the SN Gift Card about the possible rejection of the ordered motif for personalization of the SN Gift Card by e-mail, specified by the customer in the order request. After confirmation of the placed order and payment of the ordered SN Gift Cards, no complaint on the basis of appearance of the SN Gift Cards is accepted.


Loss, damage of the Supernova Gift Card
Article 17

In the event of a lost SN Gift Card, the Holder is not entitled to a replacement. Lost SN Gift Cards are kept for 1 month after they are found at the Supernova Ljubljana Rudnik and Supernova Ljubljana Šiška Info Points, and at the info points of Spar stores and Interspar megamarkets in Supernova Qlandia shopping centres. The lost/found SN Gift Card item will be handed over to the Holder when the latter presents a proof of purchase of the SN Gift Card in question. 

In the case of a damaged SN Gift Card’s bar code, the owner can still make a purchase, but the bar code must be legible so that the seller can manually enter it into the card system. The Issuer of the SN Gift Card is not responsible for the loss or theft of a SN Gift Card and all possible damage caused by improper disposal of the SN Gift Card and unjustified use of credit on the SN Gift Card.


Resolving complaints when purchasing the Supernova Gift Card
Article 18

The Issuer is responsible for resolving complaints regarding payment with a SN Gift Card. In case of errors that occurred when buying the SN Gift Card, the customer will solve the complaint at the Info Points in Supernova Ljubljana Rudnik and Supernova Ljubljana Šiška, where the customer bought the SN Gift Card and loaded the desired credit on it.

In the event of errors made when buying in shopping Supernova Qlandia centres, the Gift Card Holder will make a complaint at the Info Point of the Spar store and the Interspar megamarket in the Supernova Qlandia shopping center, where he bought the SN Gift Card. 

The signed purchase receipt is the basis for any SN Gift Card complaint. No complaint is possible without a purchase confirmation. Complaints are possible 1 month after the purchase of the SN Gift Card (period begins from the date of purchase, stated on the purchase confirmation).

In the event of a complaint, the Holder of the SN Gift Card can also contact the Info Point in the Supernova Ljubljana Rudnik shopping centre (info@supernova.si) or Supernova Ljubljana Šiška (info1@supernova.si).


Resolving complaints when redeeming the Supernova Gift Card
Article 19

In case of errors and ambiguities related to the redemption of the SN Gift Card, the customer solves the complaint at the point of sale (in the store), where he/she makes the purchase with the SN Gift Card.


Protection of personal data
Article 20

The company Supernova Marketing d.o.o. is aware of the importance of the protection of personal data and for this purpose handles personal data in accordance with the law and collects, processes and stores personal data only for the purpose of processing the purchase of the SN Gift Card. It treats personal data in strict confidence, within the framework of confidential processes and a strict company policy regarding the protection of personal and business data and in accordance with the Personal Data Protection Act (ZVOP-1) (Official Gazette of the Republic of Slovenia, No. 94/2007-UPB1), Electronic Communications Act (ZEKom) (Official Gazette of the Republic of Slovenia, No. 13/2007-UPB1, 110/2009) and the General Regulation on Data Protection(GDPR ). It grants access to the data only to employees and external contract partners who have committed themselves to corresponding confidentiality obligations. Under no circumstances will the organizer pass on or disclose the personal data received to third parties.

The personal data obtained will be used only for the purpose of purchasing the SN Gift Card. In the case of a purchase as a natural person, these are the data of the buyer as a costumer and data of the recipient of the SN Gift Card for which the buyer wishes to make a purchase. These data include: first name, last name, street and house number, postal code, city, country, e-mail address and telephone number, and credit card information. In case of a purchase as a legal entity, the following information: In case of a purchase as a legal entity, the following information: company name, street and house number, postal code, city, VAT ID, contact person for the order, e-mail address, bank account and information on whether the company is a budgetary authority. All this data is transmitted over a secure SSL protocol. This SSL protocol allows personal data to be encrypted and to travel securely over Internet connections. Encryption is activated before the start of the transfer of personal data. In addition, the data behind the so-called "firewalls" is protected from any external access.

According to the GDPR, the person responsible for processing personal data may process personal data if the personal consent of the individual is given, i.e. a voluntary declaration that his/her personal data may be processed for a specific purpose. The user confirms it as part of the SN Gift Card order by clicking the button: ORDER.

All data will be stored in the database of the company Supernova Marketing d.o.o. and/or at the contract processors of personal data in accordance with the legal time limit or until the participant revokes the storage of personal data.


Final and transitional provisions
Article 21

These General Terms and Conditions shall take effect on the day they are posted on the Supernova website. Upon the effective date of these Terms and Conditions, all previous versions shall cease to be valid.

The Issuer reserves the right to change these Terms and Conditions at any time without prior notice, including specifying vendors or shops where use is not possible SN Gift Cards. Any changes to the Terms and Conditions shall take effect on the day they are posted on the Supernova website.


Article 22

Unauthorized and illegal use of the SN Gift Card is a criminal offense. The Issuer may refuse the use of the SN Gift Card if it determines that the product is a counterfeit, if its validity has expired or if it is SN Gift Card so destroyed or damaged that it is impossible to deduce the amount and read the credit from it. Any disputes between the Holder and the Issuer of the SN Gift Card shall be settled before the competent court in Ljubljana, Slovenia, unless another court has exclusive jurisdiction over an individual dispute.

Contact
Article 23

For more information:

Check FAQ at the Supernova website www.supernova-kartica.si.
info@supernova.si | +386 8 200 80 00 (info point Supernova Ljubljana Rudnik)
info01@supernova.si | +386 1 513 99 93 (info point Supernova Ljubljana Šiška)